We proudly extend our shipping services across India, partnering with renowned courier companies. This ensures the secure and swift delivery of your products.
Overview
We proudly extend our shipping services across India, partnering with renowned courier companies.
- Delivery Timeline:
- Pune & Mumbai: 2-3 working days
- Metro Cities & Rest of India: 4-7 working days
- Dispatch:
- In-stock products are dispatched within 12 hours of your order.
- For out-of-stock items, we promptly inform you of availability within 2-3 days via email.
- In case of courier unavailability, we opt for India Post.
- Responsibility:
- Any delay caused by courier companies or India Post is beyond our control.
- Defective or Damaged Products:
- Notify us within 4 days of delivery for defective, damaged, or broken products.
- No return or refund claims will be entertained without timely notification.
- Non-Functional Products:
- Contact us with testing proof within a reasonable time for non-functional products.
- No return or refund claims will be entertained without valid testing proof.
- Shipping Charges:
- Additional charges depend on the weight and quantity, calculated automatically during purchase.
- Reverse Pickup:
- Reverse Pickup will be arranged by user/consumer itself.
- Returns and Warranty:
- Specific details provided on the product information page.
- Wrong Product Delivery:
- Accept returns within 2 days with the original packing in the case of wrong product delivery (With Proper Video Evidence).
- Order Confirmation and Cancellation:
- No cancellations entertained once the order is confirmed.
- Prepaid Orders and Non-Acceptance:
- If prepaid orders are not accepted, then “No cancellations entertained”.
- Refund processed after evaluating the issue.
- Order Cancellation by Us:
- Full refund initiated within business 10 working days for orders canceled by us.
- Failed or Cancelled Orders:
- Automatically refunded to your card or account within a reasonable time.
Our commitment is to ensure a seamless and satisfactory experience for all our customers. For detailed information on returns, warranty, and other aspects, please refer to the product information page and our comprehensive policies.
Need help?
Contact us at admin@sparkinnovation.com for questions related to refunds and returns.